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Product orders:

Most of marionettes listed on our site are presently available for purchase, unless otherwise noted.

Orders are usually shipped within a couple of days after your payment has been processed. Please allow 1-2 weeks to process larger wholesale orders.

Can happen a product is not in stock, in such moment we will inform you immediately how long it will take to commission the marionettes in question. Please understand that these are original, hand-made works of art and it may take anywhere from 48 hours to 3 weeks to commission your piece.

Shipping:

Shipping charges of all items depend upon weight, chosen manner of delivery and final destination. There are  two shipping options – Air Mail and Economy way. For larger orders we recommend Economy one, because it is much cheaper. On the other side, Airmail shipping is much faster. Please contact us with inquires regarding sending parcels internationally.

As you check out shipping prices are automatically calculated in Economy shipping.

We ship internationally and will send packages anywhere independently of how close or how far. All puppets and marionettes are shipped by registered post and insured. Satisfaction guaranteed.

Delivery Term:

The goods shall be given to the Dispatch Department within 2-3 days after the payment is credited to our bank account. Exceptionally, we reserve the right to keep a longer delivery term in the case of originals. The Customer is, however, notified about such longer delivery term and if it does not agree then it has the right to cancel its order.

All transports are managed by Czech post. Delivery term to the states of EU is 1-2 weeks, to US 1 – 2 weeks by Airmail Post or 4 – 6 weeks by Economy way. To other destinations it depends from distance.

Insurance:

All our packages are insured against the lost and have own tracking number, which you will get to check movement of your parcel.

Return procedure:

If for whatever reason you are not satisfied with your purchase, please, contact AxaMarionttes no later than 7 calendar days from the date you received the item to make a return request.  Please, include your reason for making the request.  If your return request is accepted by us, there are the following rules:

1. The customer will be responsible for the return of the item in the same condition that it was sent  – our address is listed below in Contact Information.

2. The customer will pay return shipping costs – any items arriving with postage due will not be accepted.

3. The customer will return any items accepted for return within 30 days from the date of the complaint.

4. Upon receipt of the returned items in their original condition, AxaMarionettes will credit the customer’s account for future purchases

All refunds will be issued as in-house credit only.  Shipping costs are non-refundable.

Damaged procedure:

If the item by mistake arrives damaged, please contact us by email no later than 7 calendar days from the date you received the item to make a return request.  Please include with your email a photo of the damage.

Rules:

1. The customer is responsible for the return of the item – our address is listed below in Contact Information.

2. The customer will pay return shipping costs – any items arriving with postage due will not be accepted.

3.  The customer will return any items accepted for return within 30 days from the date of the complaint.

4. AxaMarionettes will repair or replace the item at no additional cost to the customer and will ship the item back for own cost.